Our digital experiences should be easy for everyone to use, read, understand, and navigate. And we can help make this happen by applying various accessibility best practices.

Accessible and Inclusive

One billion people, or 15% of the world's population, live with a disability. These include visual impairments (blindness, color blindness, or low vision), deafness and hearing difficulties, mobility problems, and cognitive and neurological conditions (dyslexia, epilepsy, and more). Most of us will experience disability at some point in our lives, even if it's temporary. It's important to create digital experiences that meet the needs of all users, regardless of ability or disability. Accessible digital experiences are better for everyone: they are easier to read, load more quickly, improve Cigna's visibility with search engines (SEO), and provide a better mobile experience.

Accessibility is also a legal requirement around the world. The World Wide Web Consortium sets the bar for web accessibility through the Web Content Accessibility Guidelines (WCAG) . According to the WCAG, information and user interface components must be perceivable, operable, understandable, and robust.

Websites that meet specific requirements are rated for their conformance as follows:

  • Level A

    The first steps a website can take toward accessibility

  • Level AA

    Deals with the biggest and most common barriers for disabled users

  • Level AAA

    The highest (and most complex) level of web accessibility